We all understand that soft skills are the predominant reason that people are promoted or fired, yet very little formal training is focused on soft skill development. When soft skills are not prioritized in hiring or employee development, a soft skills gap can develop – leading to high turnover, poor customer retention, and ineffective management.

So join us today in our mission to:

• • Define soft skills

• • Explore why soft skills are critical and often undervalued

• • Examine the impact soft skills have on job placement, hiring, and training

• • Discuss effective ways to develop employee soft skills through training